Fashion management

Shade Kennel & Partisanship Katharine Fashion Management Final assignment- Business plan and Management process Lecturer- Squamish Gandhi Submission date: 30th November 2013 Executive Summary This report is a study of management process for a retailing company – Bluishness – that was launched in February 2010. The 1,750 sq. Feet store is located in Juju, Iambi, India where it caters to kids wear between the ages of 2-10. With the concept of fast fashion and short lead times, the company also provides an exclusive Personal Shopping service that is new to the market and is the future of retail.Few techniques utilized in this business plan included – Market Research, SOOT analysis, PEST analysis, Product Positioning charts and various financial tools. The report begins with a brief background of the brand as of to how it started, the company ownership, the goals and missions of the company. A detailed description of the company's product lines and services has been mentioned that includes in-house licensed bags, shoes and accessories. The services include memberships and gift cards and the USPS of the brand will be the Personal Shopping Services that will be available in person as well as online.Due to the high level of competition in the market the pricing of the products are fairly put with an average price of INNER 1,500. Also, the store is located on Juju Tara Road as there are no major fashion retailers for a distance of 4. 8 SMS from Shopper' Stop Ltd. Uh) to Ever Mood (Sanctuary). Prior to the launch of the brand – there will be certain abstract ads that will not entirely give information about the brand but will be a key in creating curiosity among public. This research however focused primarily on the Indian market (Iambi).Statistics ay not be entirely accurate due to the limited sample size in the primary research and second-hand information. Table of Content To give a start to the work process it was important to sketch cloth ing line. Careful attention was paid at the way children dress and get a feel for the trends, then sit down and do a full color sketch of each piece of clothing that was needed to be includes in the line. And once the designing part was done it was decided to approach a fashion unit where these designed collections could be stitched and viewed practically.One of the most common downfalls of small retailers is that they tie up so much cash in inventory and overheads in the beginning. In order to use small amount of capital a decision was made to, concentrate on getting select quality merchandise. As our business grows and our customers increase, we can then afford to increase our inventory. We avoided buying expensive fixtures at the start, as customers will come to our store because of our merchandise, not so much the ambiance of our store.Before opening the doors of our shop for business, we tried to learn as much about he demographic of our area as possible. Whether we will be lea sing a space at the mall or opening a small boutique, knowing the population characteristics of our area – their income, age, population brackets – can assist in our decision making process. If our area is composed of high-income population, we wanted to purchase brand names and pricier merchandise. It was rightly decided to study the thinking power capabilities and needs of mothers for their kids.If the area is a retirement community, we wanted to look for a new location for our kids clothing store. The success of our clothing store will in large part depend on the right product mix. This depends on our store concept, finances, space, and the expected turnover rate. We made sure to select our merchandise carefully to meet our market's needs, and keep up with fashion trends by attending trade shows. At the start of our business, it may be smart strategy to buy specific items from within several product lines.By offering a wider selection, we could protect ourselves in case a line does not sell as expected. It was made sure that all the merchandise delivered to us by our suppliers is inspected thoroughly and is of acceptable quality.Because of our appeal to a relatively select group of people, chances were we wouldn't have hundreds of customers in the shop at any one time. We made an effort to know our customers by name, and even call big spenders when we get in a shipment with merchandise Just right for them. Our advantage over the larger stores is the extra attention we can lavish our customers.

Engaging & Supporting Students in Learning Essay

Many algebra teachers find student engagement as one of the most difficult challenges in teaching the subject. This is primarily because popular culture has constructed the idea of mathematics in general as a difficult and disinteresting subject and algebra specifically to be one of the most difficult and disinteresting of them all. However, my experience with teaching the subject has helped me select appropriate instructional strategies that can engage all students and encourage their participation. Furthermore, I have come to modify many of these strategies to suit my own classroom needs and in some occasions have even developed my own. Perhaps one of the best ways to engage students who can be assumed to have a certain fear of the subject is make sure that the lessons are not delivered too quickly. For this purpose, I employ the 5+1 instructional strategy when delivering subject content. In this strategy, subject content is delivered at only 5 minutes at a time. Each of the 5-minute time frames are followed with a 1 minute period for students to reflect and ask questions (Rowan, 2007). Then the lesson proceeds to the next 5-minute interval. It is important that there is sufficient planning on the part of the teacher before every lesson because the lesson partition in each of the 5-minute intervals must be so that the lesson should not be kept hanging. For example, in teaching about operations on signed numbers, the 5-minute period should not encompass two operations. In fact, addition and subtraction of signed numbers in themselves should consist of two 5-minute intervals each. During the 1-minute time for reflection, I have found that students tend to ask some very important questions that are confusing them. If not for those 1-minute breaks, students may end up making mistakes on the first sets of graded drills because of the lack of opportunity to clarify matters. The 1-minute breaks allows every student the opportunity to speak out instead of boring them with 30-minute blocks with no one but the teacher talking. This method thus engages all of the students to participate in the lesson. Another strategy that I have found to engage all of the students are drills. Drills are short written exercises usually composed of no more than 10 items that students are asked to accomplish at the end of each lesson. To speed up the administration of drills, I have them photocopied before class begins and just hand them out at the appropriate time. Having drills at the end of every lesson allows students to test for themselves whether or not they understand the subject matter. Students are asked to exchange papers at the end of the time allotted for the drill and then students are called at random to give their answers on the board. Students who were not called to give the answers are called to check if the answers given by their classmates are correct and to suggest possible corrections. The engagement of students through this strategy is two-fold. First, the entire class accomplishes the drill and second, students are called to either answer or critique the answers.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Several topics in algebra are very appropriate for connecting to real-world situations. These topics should be recognized and their potentials should be exploited in order to get maximum student attention. One such topic is the addition and subtraction of signed numbers. In introducing the content, the teacher can use the â€Å"money analogy† to represent positive and negative numbers. Positive numbers represent â€Å"money on hand† while negative numbers represent â€Å"money owed† and each operation as a financial transaction. This makes it much easier to explain why -4 + 5 = 1 by saying that you owe someone $4 and then you have $5 to pay with so you have $1 left after the transaction. This method relies less on the traditional rules when it comes to adding and subtracting signed numbers and forwards a more practical approach that students can connect better with. Another opportunity to introduce connections between the lesson and the real-world is problem solving. Word problems can be described as consisting of two parts, the subject content and the flavor text. The subject content is the lesson that the problem aims to teach while the flavor text is the context of the word problem itself. It is highly important that the teacher selects flavor text that are appropriate to the learners. Word problems can be about recent baseball games or current media interests or popular games. These applications show the student that algebra can really be found even in the things that interest them the most.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   High school students are usually very socially active. At their developmental stage, strategies employed on them should address their inherent need to socialize. Thus, the paired problem solving approach where one person thinks aloud in solving the problem while the other listens and provides feedback (Rowan, 2007) is developmentally appropriate. Of course, it is best to assign students who are performing less effectively in class as the ones who think aloud so that they will actually engage the problem while the listener should be the ones who are performing better in class so that they can guide their partners to the right answer. Another developmentally appropriate strategy is the Phillips 66 where students are grouped into 6 members and are given 6 minutes to solve a particularly difficult task (Rowan, 2007). Each group is given a different problem and all of the members should understand the solution because the teacher can question any one of them when they present their result. This ensures that there would be sufficient interaction within groups. Part 2 – Assessing Student Learning (1 Page)   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Before the start of the course and usually on the first day of class, a diagnostic examination is given to the class so that each member can be assessed for the prerequisite competencies to an algebra course. This examination basically includes the four fundamental operations (addition, subtraction, multiplication, and division of whole numbers), fractions, decimals, and simple, non-algebraic problem solving. After the administration of the examination, the papers are evaluated and key competencies that are lacking are noted. The students are each given private assessments of their performance in the preliminary diagnostic exam which include suggestions on how they can tackle any deficiencies that were found. If a student is found to be extremely deficient in the appropriate competencies, their parents should be informed so that they can be a part of taking appropriate action. This assessment tool guides the teacher to be certain that the class is prepared to take a course in algebra.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   During the instruction, drills are given at the end of each lesson in order to reinforce what has just been taught and ensure that the students were able to understand. These assessments are short and only test one particular part of the entire instruction. At the end of the instruction, a summative test is given to ensure that the students were able to absorb the different parts of the lesson into a collective whole. The summative test will compose of the various subtopics and will comprehensively measure students’ performance and intrinsically, the effectiveness of the instruction. Parts of the summative test on content that are needed for the next lesson would also serve as a diagnostic test. All assessments should be properly time-framed according to type and difficulty. Part 4 – Making Subject Matter Comprehension to Students (1 Page) I have modified the guided practice strategy for it to become a scaffolding strategy that is most suitable for algebra. This modification takes into consideration that changing the given of an algebraic problem does not change the approach in solving that problem. In this modified scaffolding strategy, each student is given one of 5 different items that only vary slightly in their given numbers. A sixth similar problem is displayed by the teacher on the board. The teacher shows the students how to solve the problem while the students apply the method used by the teacher to their own individual problems. Each problem’s answer is already given to each respective student so that the students would know if they were able to obtain the correct answer. Another scaffolding strategy that can be used is guided questioning for erroneous examples. In this strategy, the teacher presents erroneous solutions in class and then asks guided questions that would help the class determine the things that are wrong with the solution or sometimes with the problem itself. The teacher should prepare various items and as the strategy progresses, it should take less and less guided questions for students to figure out what are wrong with the problems and solutions given. An important concept in algebra is transpositions. What I believe to be a common mistake in teaching this particular concept is beginning with how we can simply move expressions from one side of the equal sign to the other and change their signs. While this is correct, it is insensitive to the underlying principle of transpositions which should first be elaborated upon. Hence, it is best to start with a non-algebraic example of equality and show how adding or subtracting a certain quantity from both sides of the equal sign still results in an equality. From this, the concept can be abstracted to apply to equalities with algebraic expressions. Only after this has been established should the â€Å"short-cut† of just moving expressions and changing signs be introduced. Another concept that is essential to algebra is that of irrational numbers. The best strategy for teaching this concept is contrasting it with rational numbers which is a concept that students are more familiar with. The teacher can show that all rational numbers can be formed by a fraction where both numerator and denominator are integers while irrational numbers could not be. This establishes the clear-cut difference between the two and gives irrational numbers its own definition. Part 8 – Planning Instruction and Designing Learning Experiences for all Students Motivation and comprehension are primary considerations in planning instruction and designing learning experiences. Students for the course are expected to be in their adolescence where the developmental focus tends to be more on the social aspect. Hence, opportunities for social interaction with classmates should be made available in the design of learning experiences. The teacher should avoid reclusive activities that constrict socialization because that would further reinforce the idea that a math subject is generally disinteresting. There should be fun, kinesthetic activities provided every now and then in order to encourage student engagement and participation. Integration of popular culture in planning instruction should also be considered as this makes students feel that the subject is very much related to their daily lives.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   While there are a variety of teaching strategies available for every lesson, it is very important that the teacher is able to select the appropriate strategy for the appropriate lessons. For teaching mixture word problems, action projects can serve as a very effective strategy. Teachers can provide students with harmless, multicolored liquids that they can form into mixtures. The teacher can them present a problem without presenting the algebraic technique to solve it and them ask the students to solve the problem using their mixtures. This strategy will allow the students to visualize the problem and appreciate the algebraic solution better. Another strategy which is most suitable for teaching about the number line is an action game. In this particular game, a long line with numbers from +10 to -10 is placed on the floor. A student is asked to stand on a particular number (say -5). Then, the teacher asks a question beginning with that number (say -5 + 3) and the student jumps to the resulting answer on the number line. Another student gets called afterwards to do the same thing and the previous student takes a seat and gets a chance to ask the question instead of the teacher. The cycle continues until everyone has had a turn. Lastly, abstracting is still one of the best methods to teach several concepts in algebra. Abstracting involves starting from actual examples and then building up to a definition of the concept that can encompass all possible examples. Part 10 – Creating and Maintaining Effective Learning Environments (1 Page) The appropriate setup of the actual classroom environment is important in making sure that learning can be facilitated efficiently, effectively, and safely. Visuals are very important in an algebra class. Therefore, there should be sufficient lighting in the classroom. Insufficient lighting may lead students to be disinterested because they cannot see lessons presented on the board clearly or it may damage their eyesight if they concentrated despite the difficulty. Since students can be easily distracted, it is best if the classroom is a closed environment with all windows shaded so that student attention can be better contained. LCD projectors are not necessary for daily instruction and should only be used when presenting audio-visual clips that may be of some important connection to the lesson. Actual content should be given verbally with support from writing on the board. Student textbooks and other required materials should be with them on their seats before the start of the class to avoid any unnecessary, time-consuming periods of getting them during the lesson. Student discipline is a primary concern but disciplinary policies should not be very strict. It is understandable that some discussion may occur during the lesson and so long as these are kept brief and at a minimal volume, the teacher should not take offense. A routine of answering drills after every part of the lesson should be inculcated in the students. Drills let students practice learned concepts so that they will be used to answering them by the time summative tests are given. Everyone should be given a chance to participate. A random system for calling on students can be established by using name cards submitted by students. In theory, the random system should give everyone a chance to participate over time although the teacher should include provisions on how to call those who have not yet been called after a certain period. These cards ay also be used to keep records of student evaluations from graded recitations. Part 12 – Developing as a Professional Educator (1 Page) Interaction with parents is essential to student development. After administering diagnostic examinations, I make it a point to contact the parents of students who were not able to perform adequately enough to say that they are prepared fro the class. This is done so that the parents can take appropriate action and give their child more attention. Upon parent’s request, I provide regular updates for them on their children through email. This is to ensure that they are being kept up-to-date with their child’s performance. During summer breaks, I would like to help organize community projects such as tutorials for incoming freshmen to get them ready for what to expect in high school.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   I intend to grow professionally by pursuing a post-graduate degree and formally engaging into my research interests. I realize also that joining and being active in professional organizations is also a great avenue for professional development and academic research. I would like to be able to conduct researches on student difficulties in learning specific lessons in algebra. In my experience, I have noticed that a majority of students have difficulty with regard to the â€Å"trial and error† nature of factoring. I have tried to remedy this problem by presenting a more grounded method to factoring algebraic expressions and found that it is effective in my classroom. I would like to conduct research that can formally determine whether or not this method is more effective than the traditional methods currently available. I hope to be able to establish that this method is indeed more effective and suggest its adaptation to the current school system. I believe that an accomplished educator is one who does not only teach well but also broadens the scope of knowledge in the field he or she is teaching through relevant research. References Rowan, K. (2007). Instructional Strategies. Retrieved May 21, 2008 from: http://glossary.plasmalink.com/glossary.html

Auguste Escoffier - one of the greatest chefs

Auguste Escoffier - one of the greatest chefs Who was this Auguste Escoffier? He was considered the â€Å"chef of kings and kings of chefs† by many people. This is because he was one of the greatest modern chefs having to change the outlook of not only French cuisine but cuisine in general. Escoffier was born on October 28, 1846, in a small village called Villeneuve Loubet, near the city Nice, France. His parents were Jean-Baptiste and Madeleine Escoffier. His father was a blacksmith. Escoffier grew up in a very joyful family surrounding. Escoffier even once dreamed of becoming a sculptor, but at the age of 13, those dreams faded away when he was sent to Nice. Escoffier’s career began when he was 13 years old; when he was sent to work at his uncle’s restaurant in Nice. Escoffier learned great deals from his apprenticeship by working hard and determination to succeed. At the age of 19, Escoffier left his uncles restaurant in Nice for apprenticeship in Paris, France. While there the Franco-Prussian war began. Escoffier enlisted and served as an army chef. During this time of duty Escoffier became well acquainted with canning; Escoffier undertook an in depth study of canning and the techniques for preserving foods such as meats and vegetables. He used this knowledge later in life. After his time with the army, Escoffier returned to Paris to resume his career as a chef. While there, he built an illustrious reputation for himself. The fact that he was a chef of notable rank that served for the public directly raised his popularity; especially considering the greatest chefs at that time strictly worked only for royalty, nobility, or private clubs. It was not until Escoffier met Cesar Ritz that his career really took off. They both met while Escoffier was running the kitchen of the Hotel National in Lucerne, Switzerland. The two men created a great bond and they both opened The Carlton in London on 1899. Unfortunately, due to a nervous breakdown Ritz had in 1901, Escoffier was left to run The Carlton himself until 1919, shortly after Ritz death. It was also during this time that Escoffier learned about the practice of the a la carte menu. In 1935, Escoffier died at the age of 88 shortly after his wife; he was buried in the village he was born in, Villeneuve-Loubet. During his lifetime, Escoffier wrote many books and won many awards. One of his most important book, â€Å"Le Guide Culinaire† is a staple in learning French Cuisine. What made Escoffier so great was not just his impact on the culinary world, but that persuaded other endeavors as well. He was very philanthropic and created many programs and organizations to help feed the hungry and provide financial assistance to retired chefs. This led him to being awarded the â€Å" Legion d’Honneur† in 1919, being the first chef to receive this honor. It must also be noted, that before Escoffier, french cuisine was overly complicated and over the top, disguising the ingredients in dishes. Escoffier brought a new outlook to the industry. To simplify the art of cookery Escoffier eliminated grandiose shows of nutrient; cut back on the figure of class served during a repast and emphasized the uses of lighter sauces and seasonal nutrients. He was besides a house truster in sanitation and organisation in the kitchen. The impact Escoffier made not merely in Gallic Cuisine but besides in the universe is enormous. â€Å"La bonne cuisine est la base du và ©ritable bonheur.†, which means â€Å"Good food is the foundation of genuine happiness† by Georges Auguste Escoffier.

Cross Cultural Management - International Teams Essay

Cross Cultural Management - International Teams - Essay Example They include Individualism; this dimension show the extent to which the people value self determination in the organization, different from their behaviors becomes examined by the collective will of the group in the organization. Power distance; in this dimension lies the question of involvement in the decision making. In the lower power distance cultures, employees always seek involvement and tend to have a desire for a participative management type. The employees will tend to work in a certain way, because they comprehend the fact that they get asked to do so by the organization managers. Uncertainty avoidance; this dimensions deals with the employees tolerance of the ambiguity in their environment. In the cultures that have high uncertainty avoidance, the employees will look for the clearly defined, stipulated rules and regulations that govern their individual behaviors. Masculinity or femininity; in the highly male cultures, the dominant values relate to the assertiveness and the material acquisition. In the highly feminists cultures, the values focus on the relationship among different people, the need to help others and the quality of life. Intercultural communication in an organization creates teamwork. It enables the employees understand each other’s cultural differences, and to be able to communicate efficiently without creating or raising misunderstandings. In a successful intercultural communication, employees are able to comprehend the cultures of different people on their behaviors and the communication tendencies. This creates teamwork as the employees respect each other’s unique talents, cultural background and capabilities. When employees are aware of other people’s cultural influences, stereotyping gets eliminated which is always a danger to teamwork and effective communication. Understanding different cultures is a key to organizations success. One cannot understand other people’s culture without forming close relat ionships with these people. Intercultural friendships can develop among employees. However, how those friendships get formed and how they become viewed in an organization differs from one culture to the other culture. Some people need their space in all areas, and they see those who encroach in their space as threats. Personal space is an example some people require less or greater distances between them. A Japanese individual who does not need much space will stand next to an American; this will make the American uncomfortable. According to Hall, all cultures can be situated in relation to one another according to the styles in which they communicate. He proposed differences in high- and low-context cultural dimension that depends on how identity rests in the total communication framework. He claimed that different cultural frameworks for organizing and defining space, which becomes internalized everybody at an unconscious level, creates serious failures of communication and unders tanding in different cultural settings. According to hall; Intimate space; is the closest space surrounding an individual and it is only acceptable to very close friends and dear intimates. Consultative and social space; is the space that people feel comfortable conducting their social routines with friends and strangers. Public space; this is the space area where people will perceive interactions as impersonal and relatively anonymous. Ethical practices are other contentious areas for the intercultural teams. The awareness of own and

UK Airports Industry Essay Example | Topics and Well Written Essays - 1750 words

UK Airports Industry - Essay Example Looking at the above facts, it is clear that the airport industry forms an integral part of the economy of UK. The objective of the current report is to present a competitive analysis on the UK Airport Industry. The demand and supply conditions of the airport sector of UK will be analysed in terms of location and concentration. Entry and exit barriers will help in determining industry attractiveness and future trends. The report will also take an account of competitive structures surrounding the firms operating under the UK Airport Industry. The report will also throw light on anti-competitive behaviour within the industry. UK has a history of pre-developed commercial airports located near ex-military airfields. As such, number of airports in UK has grown substantially over years. Majority of these airports are for commercial operations. Most of these airports are located near high population regions such as, North West and North East England, which also lessens distance between them. Concentration and location of UK airports also indicates easy access to majority of population. For instance, almost 70 percent of the total UK population can reach airport within one hour. Also, the average gap between two to three airports across UK is 2 hours. Industry experts suggest that these airports might grow or shrink in future. At the same time, airport trends suggest otherwise. For instance, Durham Airport had served around 0.2 million people in 2010, compared to 0.9 millions in 2006 (Marchant, 2007). Hence, it can be said that while the number of airports have increased significantly, customers count have gra dually declined. These can be attributed to the increased competition due to close proximity, more choices among passengers, ease of travel and services offered by different airports. There are multiple ownership structures in case of UK airports, including wholly private, public-private, local government and mixed ownership. An example of

Whole Body Scanner Term Paper Example | Topics and Well Written Essays - 1750 words

Whole Body Scanner - Term Paper Example This paper looks to discuss these new machines and their impact and repercussions. Whole Body Scanner Airplane passenger screening had not changed for a long time but the events that occurred on 11th of September 2001 caused a drastic change in the airplane security planning. In the past screening were more focused on passengers entering the lounges and so on with detectors specified to detect metallic objects and x-ray machines used to scan the items for carry-on purposes (Elias, 2010). After the terrorist attacks taking place from time to time and after the recent attack in the Russian airport there has been a growing need to improve security. The Transportation Security Administration (TSA) under the U.S Department of Homeland Security has had to face a number of barriers in order to make their screening process more effective. Airport traffic has been on the increase for a long time and screening processes make it cumbersome for the passengers. There also needs to be a balance be tween the needs of the passengers and the security. Scares continue to take place even now as with the happening on 25th December 2009 when a Nigerian man attempted to ignite an explosive device while on board a plane heading to Detroit (O’Connor & Schmitt, 2009). Airports across the world are looking towards new technology to help security staff catch suspicious people and detect object deemed illegal on flights now. The problems that arise out of these technological advancements in airports are many such as privacy concerns, health concerns and subjection of minors to the scanning. On the other hand such technology can prove helpful in foiling terrorist plans, so there needs to be a weighing of the harms and benefits. Imaging technology has been bought and installed in the various airports all across the United States. According to the TSA there are two types of imaging technology that is being used, the millimeter wave and the backscatter x-ray. As of now, according to the TSA, there are 486 of these imaging devices that are being used across 78 airports in the United States (Transportation Security Administration). The millimeter wave scanner is used to scan the whole body and is used in the detection of objects that may be concealed in or under a person’s clothing. The millimeter scanner is cylindrical in shape with panels which contain scanners in them that rotate around the individual and produces an image of the individual. The scanner emits radio waves that pass through an individuals clothing’s and then returns an image of what is beneath the clothes. The scanner comes back with a picture of the human body which is generally what the security personnel hope to see, however, if other items are seem on the scanner then this may well be a reason for unease. The scanner does not take up too much time to do its job. The millimeter scanner produces a 3D image of the person being scanned that can be rotated and zoomed if the need be. Th e other scanner in use is the backscatter scanner which is what passengers in the United States will see more often. This scanner consists of two boxes opposite to each other with enough space for a person to stand in between them. These boxes take x-rays of the person in a time of about twenty seconds. The electromagnetic waves that are being emitted by the boxes are absorbed by the body but if there are any foreign bodies present on the person then these will show on the scans. There are some concerns that the waves being emitted are a form of radiation and may be dangerous for a person. This scanner takes a 2D image of the scanned person (Cynthia, 2010). The use of

The critical factors influencing citizen infusion to e government web Dissertation

The critical factors influencing citizen infusion to e government web services - Dissertation Example ........................................................... 8 5.1.2.2 Government to Government (G2G) ..................................................................... 8 5.1.2.3 Government to Business (G2B)............................................................................ 8 5.1.2.4 Government to Employee (G2E)........................................................................... 8 5.1. 4. STAGE MODELS OF e GOVERNMENT................................................................. 9 5.1.5. CONCLUSION.............................................................................................................. 12 5.2. TECHNOLOGY INFUSION................................................................ 13 5.2.1. INTRODUCTION......................................................................................................... 13 5.2.2. INFUSION CONCEPTAND MODELS...................................................................... 13 5.2.3. CRITICAL FACTORS THAT INFLU ENCING CITIZEN INFUSION................. 19 5.2.3.1. Environmental †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.............................................................................. 19 5.2.3.2. Individual †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...................................................................................... 21 5.2.3.3. Design †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦............................................................................................22 5.2.4. CONCLUSION.............................................................................................................. 23 6. RESEARCH MODEL............................................................. 24 REFERENCES............................................................................ 25 1 Introduction As a direct result of advances in Information and... This essay discusses that as a direct result of advances in Information and Communication Technology (ICT) through the internet, citizens have developed a whole new set of expectations regarding the methods and processes used in interacting with their respective governments. Following in the footsteps of the revolution in consumer purchasing that E-commerce established, e government (electronic government) has been stated by studies such as those by Dodd as the new wave of the future in public sector interaction between citizens and government offices for the next generation. e government can be described as the implementation of digital processes and technologies in order to increase efficiency, reliability and coverage of internal and external government services and information sharing to citizens while at the same time implementing a concept known as "lean governance" wherein wasteful spending, processes and methods of operation are in effect eliminated as a direct result of util izing e government procedures and systems. It is based on these perceived benefits that a large number of developed and developing countries around the world have begun to allocate resources towards e government programs and initiatives. In fact, as seen in the article "From e government to Connected Governance" a survey conducted by the United Nations in 2010 showed that 189 out of 192 member states were actually pushing through with a significant amount of e government initiatives.

Professional skills and ethics Term Paper Example | Topics and Well Written Essays - 3000 words

Professional skills and ethics - Term Paper Example Corporate Social Responsibility in Marketing in the Aviation Industry Over the years, environmental interests and various laws and regulations have caused for there to be a general change in the way most organizations view the notion of sustainable business actions. Most of the companies in the aviation industry frequently find that they how have to constantly ask themselves is to what extent do they happen to act responsibly. The paramount reason that causes companies to engage in business is to ensure that the owners and employees stand to gain various economic benefits. Any other actions by the various businesses are frequently considered to be secondary responsibilities and most firms have been ignoring them over the past years (Sun et al. 2010). In recent times that a new system of business has emerged that has forced players in the industry to change the way they conduct business due to the increasing awareness of corporate social responsibility and the vast impact that the ind ustry has on the environment (Sun et al. 2010). ... s customers coupled with the customer’s frequent desire to obtain the very best of services at reasonably decent prices makes it a prerequisite for most of the industry’s operators to ensure that they market their product as being innately cost efficient while offering their customers the very best services that are available. Companies and various operators in the industry are finding this to be increasingly difficult to do due to their incurring rather high operating costs which have been seen to affect and have a profound influence in the entire industry (Flouris and Yilmaz 2011). The Challenges Facing the Conduction of Responsible Business Practices for both Individuals and Organizations in the Aviation Industry Environmental Challenges. The aviation industry is facing the challenge of developing appropriate and sustainable CSR models because it has been forecast that the industry should poise itself for a rather tremendous general increase in the rate of flight tra ffic over the next 15 years. The increased air traffic will consequently result in a general increase in raw material consumption, increased carbon emissions as well as an overall increase in pollution that is resultant of the industries activities. Industry Marketers are finding that they increasingly need to develop actions that will appease and fulfill all the stakeholders’ expectations as well as ensuring that the airlines are sufficiently taking care of the environment (Phillips 2006). Efforts by marketers in the aviation industry to promote the various players in the industry as having appropriate corporate social responsibility practices are being severely hampered by a report released by the Aviation Environment Federation which showed the estimated damage to the environment and society

Internship course (report) Essay Example | Topics and Well Written Essays - 1000 words

Internship course (report) - Essay Example I learnt about the Murabaha where the bank sells an asset at a pre agreed cost and profit after purchasing an item either will full payment or on a deferred basis. The bank benefits from the profit earned and the seller of the property also benefits since the selling takes place in a shorter time. Another product of the bank is the good Murabaha and the vehicle Murabaha whereby the bank takes responsibility of selling goods or a vehicle at an agreed cost with the seller who is a client of the bank. Immediately after the sale takes place, the bank deducts their agreed profit% and gives the rest amount to the seller(Hammonds, 2007). I learnt about the letter of credit (L/C) which is a method of payment whereby the two parties have ample protection. The bank writes to an exporter on behalf of an importer who is their client and it verifies and guarantees payment. The bank also offers financial protection to its customers through construction surety bonds such as bid bonds and performance bonds. Through these finical protections, the client of the bank is able to evaluate a construction company. Surety and bid bonds have a slight difference but in both, the construction company agrees to pay the bank a certain amount which the client is given in case the contractor fails to complete the project. The bank also offers payment guarantee as a service to their customers and return they charge a pre-agreed % on the recovered debt. The client of the bank, who in such a case is the person demanding payment, approaches the bank and provides details of the debt agreement with the debtor and leaves the task of demanding the payment to the bank. The bank also offers a service called Mudaraba which is basically an agreement between the bank and their client. In this service, the bank provides finance for a certain project which is proposed by the client who in turn provides the technical knowhow of carrying out the venture. The venture must be

Marketing Essay Example | Topics and Well Written Essays - 500 words - 3

Marketing - Essay Example Disney, being an international corporation, has the advantage of global exposure and its strength therefore is its vast experience. This experience is the key to success against small competitors who do not have the experience to match Disney in business. There are related opportunities too when it comes to Disney due to its long-standing relationship with a myriad of companies across the globe. Disney is therefore able to capitalize on new contracts, tenders and jobs without having to put in as much effort as any other competitor might put in. The bottom line here is that Disney has several strengths that have developed with time and have become a source of competitive advantage. The opportunities are the result of global strategic partnerships that the company has had over the past decades so that Disney has better opportunities than its competitors – always. The political issues are that how stable is the political government with the business and whether the government pol icy will either cause any changes in the tax payment. The environmental functions are regarding the surroundings and other things which compete in the business in the surroundings. The atmosphere is also covered in these issues.

Law of International Trade Essay Example for Free

Law of International Trade Essay Introduction Coffee Beans that were bought in Sao Paulo, Brazil are to be transported to a depot based in Durham, England. The total weight of the Coffee Beans to be shipped is 1500 tonnes. At first, this may seem to be an ordinary shipment on the surface. However, when putting into perspective the amount of legalities to be fulfilled and the massive quantity of beans involved, the daunting nature of the task becomes evident. Every country has its own set of peculiar trade laws. These laws become more complex and stringent when it comes to International trade. However, while trading across boundaries, the local domestic law needs to be respected at any cost. An International trade law is a combination of the law of the land and international laws governing the transactions of goods or services across borders (Cornell, 2005). Multilateral treaties are also signed between countries to resolve disputes and effectively enforce mutually consented terms and conditions. This is done to standardize the entire process and prevent conflicts. For instance, the Convention on contracts for the International Sales of Goods  (CISG) is one such international trade agreement put forth by the UN to govern International trade operations. The different modes of transportation available for transportation need to be considered, keeping in mind a host of factors. This includes ensuring the safe transit of the beans at each and every point, right from the spot of purchase to the destination depot. Efforts also need to be made to make the process as economical as possible. The reduction in transportation charges would translate to higher levels of profit. The sharing of the costs involved in shipping the beans should be properly worked out and the decisions should be incorporated into the agreement. The point at which the seller’s liability ends also needs to be appropriately documented.   It is usually indicated by the INCO terms. Although economy in transportation is essential, it should not come at the cost of invaluable time. The goods also need to be transported within a reasonable timeframe. The laws regulating trade in the departure as well as destination points need to be properly interpreted, in order to avoid confusion at a later point of time. This calls for relevant paperwork which would certify the legitimacy of the whole process. To start with, the whole process needs to be broken down into different steps. The purchase of coffee beans can either be from a manufacturer or a wholesaler. Relevant proof of purchase provided should be provided by the seller, after receiving the agreed price. Other export licences should be purchased, in order to ship them to the depot in Durham. Then, the purchased beans are moved to a warehouse. Since the purchased goods are quite voluminous and bulky, transporting the goods through best the most cost-effective solution. However, the goods from the seller’s premises have to be transported to a warehouse. A warehouse is usually an empty storage with adequate facilities for moving goods. It is used by manufacturers, businesses, importers, wholesalers, exporters and customs agency to intermediately store goods. The seller would have to notify the buyer about the estimated time of arrival. The seller would also have to provide necessary proof documents of each stage involved in the carriage of the goods. A host of expenses are usually incurred during the carriage of goods from one country to another. This includes expenses incurred in Warehouse storage and labour, export packing, loading charges, inland freight, terminal charges, forwarder’s fee, vessel loading charges, charges upon arrival, ocean/ air freight, excise duty, taxes, customs and charges upon delivery at the destination. While carrying out International trade, the main concern is the surety of obtaining payments within an acceptable period of time. This concern is addressed by the concept of Documentary Credits. Documentary Credit is a system by which the buyer instructs his bank to pay the seller. On the basis of customer trust, the bank transfers the funds to the seller’s bank account on the behalf of the buyer. However, adequate documents in support of the concerned transaction will have sent from the ship to the seller’s bank. After verifying these documents, they are sent to the buyer’s bank for further processing (Fraud Aid, 2005). In this arrangement, the bank becomes the primary obligator, thereby promoting healthy International trade by eliminating doubts and concerns about payment. The written instruction given by the buyer to his bank is also commonly known as letter of credit (L/C). The International Chamber of Commerce has defined some internationally recognised trading terms. These terms are otherwise referred to as INCO terms 2000. These trading terms are commonly used during the overseas transportation of goods. They are used to indicate whether it is the seller or buyer that has to produce the required documents essential for carrying out trade on a global scale. The INCO terms should be followed by the named place mentioned in the contract (International Business Institute, 2000). The named place in this case is Durham, England. These terms are capable of designating the liabilities as well as rights of each party involved. Incoterms 2000 ‘Ex Works’ refers to type of delivery where the entire cost and risk of transporting the goods from seller’s premises to the final destination is borne by the buyer. This model is highly beneficial to the seller, since there is no risk involved. The seller does not even have to take up the responsibility of loading the goods from his premises, as the only obligation will be to make goods available. The relevant invoice and testimonials mentioned in the contract will also have to be provided by the seller. The short term for Ex Works is EXW. ‘Free Alongside Ship’ transfers the risk and cost of transportation when the seller transports the goods to the quay, alongside the ship. The abbreviation for Free Alongside Ship is FAS. In ‘Free Carrier’, the responsibility of ensuring the safety of the goods ends for the seller when the goods are handed over to the Carrier’s custody at a mutually agreed location. This location is referred to as the named point. In Free On Board, the seller bears the liability until the goods are put on board the ship at the Port of shipment. The port of shipment is mentioned in the contract. From this point, the risk transfers to the Buyer. This is commonly known as FOB. In Cost Freight (CFR), the seller ships the goods to the named Port of destination mentioned in the contract, by paying the freight charges. The buyer then takes up complete responsibility when the goods pass over the ships rail at the Port. The conditions of Cost Insurance Freight are similar to the previous one. However, the Seller has to take the additional responsibility of paying the insurance premium on the buyer’s behalf. This is denoted by CIF. The seller has to also incur expenses in insuring all the risks until the named destination, in the case of Carriage Insurance Paid (CIP). When the seller bears the freight charges of the goods until they reach the mutually agreed location, it is mentioned as Carriage Paid (APT). As soon as the goods reach the first carrier, it becomes a liability of the buyer. In Delivery at Frontier (DAB), the seller bears the charges and liabilities until the goods enter the Frontier.   When the goods reach the Customs process, it risk transfers to the buyer. Delivered Duty Paid (ADP) is most favorable to the buyer, since the seller will bear all charges incurred in delivering the goods to the buyer. Delivered Duty Unpaid is similar to ADP, with the exception of import duty and other official import charges that are borne by the buyer. In Delivered Ex Ship (DES), the responsibility and cost of transferring the goods passes from the seller to the buyer when the ship carrying the goods reaches the destination port. It will be the buyer’s responsibility to discharge the goods.   Delivered Ex Quay (DEQ) is of two types; Duty Paid and Duty on Buyers Account. The seller has the obligation to deliver the goods in the quay of the destination port. Either the buyer or the sealer takes up the responsibility of the paying the duty, according to the initial agreement. Farther considerations Many factors have to be considered when it comes to structuring a carriage contract agreement. There are three forms of carriage; common carriage, contract carriage and private carriage. Common carriage is a type of carrier service catering to the general public to perform common transportation services. These services have to be authorized by various government regulatory agencies. The tariffs that are charged for the service lawfully demanded locations are held by these agencies. Contract carriage involves transportation services to an unlimited number of posts. These agencies also have to get necessary authorization from the same agencies. Relevant contracts consisting of details about the minimum rates and charges are filed at different granting agencies and. Copies of this contract are also retained at the facilities of the shippers as well as the carriers.  Private carriage offers transportation services to business enterprises.   This service is for meant for manufacturers and distributors that transport their goods in their private vehicles driven by their own employees. It is also commonly known as shipper-carrier. The ‘distinct needs’ provision takes care of distinguishing the different carriage types. It is very essential to distinguish between a normal contract and a carriage contract; failure to accomplish this could result in several liability issues on both sides. This distinct needs provision helps to distinguish a carriage contract from a regular one. This provision incorporates certain unique terms and conditions including specific requirements of a shipper and the obligations that need to be satisfied by the contract carrier. Some of the commonly mention distinct needs in a carriage contract agreement are price adjustment clauses, terms of credit, incidental transportation charges, cargo transfer charges and specific delivery schedules. However, the shipper should truly comprise these unique services if they are mentioned. A certain degree of reasonableness should be allowed while dealing with carriage contracts. First of all, one has to understand various shipping term in order to comprehend the shipping rules better. ‘Carrier’ is a term used to refer to the person who signs the contract of carriage with a shipper. It is usually the owner or charterer who hires a ship to carry their cargo, passengers or other goods. ‘Shipper’ refers to the person who pays money to the carrier to transport his goods (Arnold, 2003). Hence, the term ‘shipper’ may either refer to the buyer or the seller of the beans, depending upon the INCO term in use. Carrier is the company or agency which undertakes to ship the beans from Brazil to England. The Contract of carriage will apply to agreements mentioned in the bill of lading or any similar document that concerns the carriage of goods by sea.   The term ‘goods’ is used to refer to wares, merchandise and other articles. However, live animals are not included in the goods category. Goods such as brandy and gun powder were classified as dangerous goods. The validity period of the Contract of carriage starts from the time of goods being loaded until they are unloaded from the ship. Hague Hague Visby Rules Hague rules were framed by the International Convention for the Unification of Certain Rules of Law relating to Bills of Lading and Protocol of Signature. It came into effect on 25 August 1924 in Brussels. It was an effort to constitute a minimum mandatory liability for carriers, since most of them were evading the liability due to loss or damage of cargo. According to the Organisation for Economic Co-operation and Development   (OECD), this was a move by the International community to fabricate a fair system for the shipper as well as the carrier. Even today, these rules act as the foundation for framing marine trading laws for a majority of the nations around the world. According to Hague Rules, the carrier will be liable to bear the cost of damaged or lost goods only if the shipper is able to prove that the shipper’s lack or absence of diligence. However, the carrier would not be held liable if the ship was unseaworthy. The carrier will also lose the liability to compensate for the goods, when the damage is caused by a natural calamity termed as ‘Act of God’ or a fire accident which is caused to due to any reason other than a fault in the carrier vessel. The carrier will also not be liable for damages caused due to the act of terrorists, war or and other anti-social elements like pirates. The carrier would not be responsible for a delay in the delivery of goods, if the delay was caused due to an emergency situation like lockouts, quarantine operations or public strikes. The shipper would not be able to claim damages from the carrier, even in the event of neglect of the duty by the employees of the ship.    Hence, this enabled the carrier to get away with liabilities arising as a result of errors made by the people working on board such as mariners and the carrier’s working staff, if the carrier was in a position to prove that the ship was seaworthy and adequately and appropriately manned (Admiralty Law Guide, 2006). Since this provision lets carriers to get away scot-free, it has posed a serious conflict in balancing liabilities between the carrier and shipper. Transportation of goods involves two main types of contracts. They are Carriage Contract Agreement and Bill of Lading Contract. Carriage Contract Agreements are usually signed when long shipments are involved. It serves as a continuing contract that stands for the safe delivery of goods to promised destination. It usually covers multiple shipments that are necessary to carry out a long shipment process. The complete shipment process may involve other modes of transportation such as ground and air shipment.   However, carriage contract can not serve as a receipt of merchandise. The Bill of Lading is issued by the carrier as a proof of receiving the goods and serves as receipt of merchandise. A Bill of Lading is an agreement for a single shipment process which may be a part of a long process. In the practical sense, it is a list of expenditures incurred towards loading goods into a vessel. It is governed by all the terms and conditions mentioned in the Carriage Contract. It also acts as certificate that verifies the authenticity of the loaded goods. Further, it indicates whether the received goods were in good condition or not. Depending upon condition of the goods and packaging, the Bill of Lading is classified as Clean or Foul Bill of Lading. It also is further proof of the existence of a Carriage Contract (Wikipedia, 2006). However, the Bill of lading and Carriage Contract are completely different entities and they serve different purposes. Hence, the Bill of Lading can not be used as a Contract Carriage and vice versa. There are three types of bill of lading; straight bill of lading, order bill of lading and bearer bill of lading. In straight bill of lading, the consignee can claim damages from the consigner when the goods are not delivered on time due to defaulting or negligence of the consigner. This bill of lading is non-negotiable. In order bill of lading, the consignee can obtain delivery of goods if the consignee provides a bill and evidence showing the consigner’s interest to transfer. This bill of lading is negotiable. In bearer bill of lading, any person holding the bill of landing is entitled to receive the goods. When the consigner does not mention the consignee’s name, it becomes a bearer bill and can be negotiated. Goods that are issued with a negotiable bill of lading can be received only if the original documents are presented at the time of delivery. However, the speeding of trade and transit operations has given way to the issue of non-negotiable documents for goods, which enables the consigner to receive the goods by just presenting the non-negotiable bill of lading (Forwarder Law, 2005). Some of the standard obligations that have to be fulfilled by the consigner include providing the carrier with consignees name and address and destination of the carriage. The nature, weight, volume and the quantity of the goods to be shipped are also to be clearly stated. Even the packing and wrapping style, number of packages and any other details needed to identify the goods need to be provided by the consigner. The consignor would be held be responsible for any damages, in the event of false or insufficient details being provided. According to Article 283 of the Carriage of Goods by Sea Act (CGSA) (1924), the Bill of Lading can be issued either in the name of a particular person or the bearer.   It usually consists of the following details, 1) Date of issuing the bill. 2) Venue where the bill was signed and brought to effect. 3) Place of departure and destination. 4) Names and addresses of the consignor, consignee, carrier and the carriage commission agent. 5) The value and identification details of the shipped items. 6) Date of shipping. 7) Freight and other expenses with an indication of whether they are payable by the consignor or the consignee. 8) The conditions pertaining to the loading and unloading, type of transport means required to be used for carriage, the route to be followed, a determination of the responsibility and any other special conditions which may be included in a carriage contract. In addition to the bill of lading, the carrier also issues a non-negotiable receipt called waybill which proves to be useful in a situation when the goods arrive before the transaction documents. It is also issued when the consignee and the consigner is the same person (Evans, 2001). This option can be chosen when the consigner decides to reduce paperwork. A ships delivery order is another document that undertakes to carry goods by sea. The provisions for this document are provided by the CGSA (1992). However, this document can neither substitute a waybill nor a bill of lading. According to Article 284 of the CGSA (1924), the carrier would be required to issue a bill of lading to the consigner. Alternatively, the carrier can also give a receipt mentioning the details of the goods carried and date of consignment to the consigner. The consigner would be required to deliver the goods to be shipped at the carrier’s premises. The consigner should also produce relevant document deemed necessary for shipping. The consigner will be held responsible for any liability arising as a result of inaccurate or incomplete information in the documents provided. According to Article 288 of the CGSA (1924), Since the carrier possesses the right to examine the packaged goods and the standard of packing before the carriage, the damage of goods arising due to improper packaging is not entirely borne by the consigner; the liability is shared with the carrier. According to Article 289 of the same Act, the initial examination of the goods would require the presence of the consigner, if opening of packaging is involved. If the consigner is absent during the inspection process, the examination would progress and examination costs would be levied from the consigner. If the carrier finds the goods to be unsuitable for transit, the consigner would be informed about the same. Such goods would be shipped by the carrier only if the consigner bears the liability of damage of goods and the consigner’s consent about the same is incorporated into the Bill of Lading. Cargo Insurance compensates the shipper with losses caused due to fire, loss of cargo and damage. However, losses that can be recovered from the carrier will not be compensated by Insurance Company. It is also popularly known as Marine insurance. It is further classified into Inland and Ocean Marine Insurance. Inland Marine Insurance is issued for goods that are transported without the involving any form sea transport and Ocean Marine Insurance is meant for goods that are shipped through waterways. The three pillars of Marine Insurance are insurable interest, utmost good faith, and indemnity (Export 911). Marine Insurance is not mandatory, unless it is mentioned so in the agreement. The proof of Insurance is provided by the Insurance policy duly signed by the authority of the Insurance Company.   Generally, the insurance would cover the loss or damage of coffee beans under normal circumstances. However, the insurance would become void when the shipper tries to or succeeds in causing intentional damage. When the loss of coffee beans is meagre or caused as a result of improper packaging, the insurance would not cover the loss. According to Article 292 of the CGSA (1924), the carrier is obliged to travel in the mutually agreed upon route mentioned in the agreement. However, the carrier is expected to take the shortest route if a route is not mentioned in the agreement. However, the carrier can change course if any unavoidable situation arises and the carrier would not be held liable for any loss caused to the consigner due to the late delivery of goods, provided a genuine reason is established. The goods being transported by the carrier should be properly safeguarded. The costs incurred in achieving this objective, such as repackaging charges are solely borne by the carrier. However, this does not imply taking additional care of the goods being transported. For instance, when animals are being shipped, the carrier will not be responsible for maintaining the health of the animal by providing food and water. The same condition will stand good while transporting plants as well. However, the carrier would have to take up such responsibilities, if such conditions governing the well-being of plants and animal are incorporated in the agreement Generally, the carrier will have the obligation to discharge the goods from the ship and bear the charges incurred towards it. In the event of the agreement not requiring the delivery of the shipped item to the consignee’s facility, then the consignee would have to receive the same on a particular date fixed by the carrier. If the consignee fails to do so, then s/he would have to bear the charges incurred by the carrier for storing the shipped item. However, the consignee has the right to examine the contents before acknowledging the receipt and refuse the same, if the carrier is not co-operating. The next protocol towards the emancipation of the shippers came in the form of the Brussels protocol in 1968. It was responsible for infusing an important clause called the container clause. It enabled shippers to claim the compensation for each container specified in the Bill of Lading (Admiralty Law, 2005). As a result, this liability system came to be known as the Hague-Visby Rules. An additional protocol was added in 1979 to enhance and revise the rules. However, neither of two supplementary protocols of the Hague rules was able to effectively modify the basic liability provisions. Hamburg Rules The Hamburg rules were enforced at the United Nations Convention on the Carriage of Goods by Sea held in Hamburg on 30 March 1978. The chief objective was to enforce a system that would share the liabilities and obligations between shipper and carrier in fairer manner. However, it was only able to mildly move the liabilities to the carrier.   In addition to the terms carrier, shipper, goods and ship, a term called ‘Actual carrier’ is defined by the Hamburg rules. It refers to a person or an agency to which the carrier hands over the complete or partial responsibility of carrying the goods. The time period for claiming the liabilities caused by the carrier is also specified by the Hamburg rules. The shipper can sue the carrier for any liabilities with a two year time period from the date of delivery of the goods. This period can be extended by issuing appropriate legal declarations. However, this time period gets reduced to 90 days, in the case of a second claim after the verdict is reached for the first claim. First of all, a written complaint has to be instituted to the carrier within the next working day, in the case of apparent damage or loss. However, in the case of damage or loss not being evident, the shipper would have to file a written complaint to the carrier within 15 days of receiving the goods. In order to be in a position to claim damages due to delay, the carrier would have to give a compliant to the shipper within 60 days of the delivery. The complaint can be sent to the carrier in writing or via telegraph. Adequate facilities will also have provided by both parties to inspect and clarify these claims. If the shipper fails to satisfy any of the aforementioned conditions, he or she will not be able to claim damages from the carrier. The Hamburg rules also specify the limits for liability compensation. The compensation for the liabilities arising as a result of damage or loss can not exceed an amount more than 2.5 units of account per kilogram or 835 units of account per package. This unit is quantified by the International Monetary Fund as a result of a Special Drawing Right. If the shipper’s State is a member of the International Monetary Fund, then the units would be changed into the State’s currency on the judgment day. If the shipper’s State is not a member of the International Monetary Fund, the units would be converted according to the State’s local laws. The liabilities for delay in the delivery of goods should not be more than the total freight payable; it can be up to two and a half times the freight payable for the goods that are delayed, under the contract of carriage. Arbitrations Disputes The arbitration of these claims and general disputes would normally take place in a venue of the claimer’s preference. However, the place should be with in accordance to the stipulations mentioned. It should not be a place outside the State where the defendant’s business or residence is located. It can also take place in a State where the contract was signed or at the place of loading or unloading the goods. Judicial action may also be taken against the carrier in the same places mentioned above. It is better to insure the coffee beans before they are to be shipped onboard a vessel, due to the risks involved in transportation. Since the carriers have only restricted limitations, it does make sense to obtain insurance. Most carriers shipping from Sao Paulo to Durham, for instance ‘Xiameter’ (2006) follows Carriage and Insurance Paid (CIP) delivery. Therefore, it is better to ship the coffee beans through a reputed carrier, in order to minimise risks and complete the shipping within a desired period of time. Bibliographies ACE- Baracuda, Guide to Incoterms, http://www.ace-baracuda.com/template7.asp?pageid=26 (accessed at: 23 April 2006) Admiralty and Maritime Law Guide, International Convention for the Unification of Certain Rules of Law relating to Bills of Lading (Hague Rules), and Protocol of Signature: http://www.admiraltylawguide.com/conven/haguerules1924.html (accessed at: 23 April 2006) Briel, E. (1947) International Straits: A treatise on International law, Nyt Nordisk Forlag, Copenhagen. Brooks, M, (2000) Sea Change in Liner Shipping: Regulation and Managerial Decision-Making in Global Industry, Pergamon press, Amsterdam. Brown, E.D. (1997) Law of Sea History. Bernhardt, R. (Ed), Encyclopaedia of Public International Law, Amsterdam, Northern Holland. Brugmann, G. (2003) Access to Maritime ports, Master of Laws (LLM), Books on Demand GmbH, Noderstedt, Germany. Caron, D. (1989) Ships, Nationality and Status. Bernhardt, R (Ed) Encyclopaedia of Public International law, Vol. 11, Amsterdam, Northern Holland. Lex Mercatoria: Information on United Nations Commission on International Trade Law (UNCITRAL), UN Convention on the Carriage of Goods by Sea 1978: http://www.jus.uio.no/lm/un.sea.carriage.hamburg.rules.1978/doc (accessed at: 23 April 2006) References Admiralty Law (2005) Hague-Visby Rules. Available from: http://www.admiraltylaw.com/statutes/hague.html (accessed at: 29 April 2006). Admiralty Law Guide (2006) Hague Rules. Available from: http://www.admiraltylawguide.com/conven/haguerules1924.html (accessed at: 28 April 2006). Arnold, A (2003) Relocation Terminology. Available from: http://www.aarnold.net/terminology.htm (accessed at: 28 April 2006). Evans, J (2001) Law of International Trade, 3rd Edition, Old Bailey Press, London. Cornell Law School. (2005) International Trade. Available from: http://www.law.cornell.edu/wex/index.php/International_trade (accessed at: 29 April 2006). Export 911. Principles of Cargo Insurance. Available from: http://www.export911.com/e911/ship/principl.htm#xInstitute (accessed at: 30 April 2006). Forwarder Law. Status of Seaway Bills. Available from: http://www.forwarderlaw.com/library/view.php?article_id=237 (accessed at: 30 April 2006). Fraud Aid. (2005) Documentary Credit. Available from: http://www.fraudaid.com/Dictionary-of-Financial-Scam-Terms/documentary_credit.htm (accessed at: 28 April 2006). International Business Institute. (2000) Incoterms 2000. Available from: http://www.i-b-t.net/incoterms.html (accessed at: 29 April 2006). Organisation for Economic Co-operation and Development (OECD). Hague Rules of 1924. Available from: http://www.oecd.org/document/41/0,2340,en_2649_34367_2086825_1_1_1_1,00.html (accessed at: 29 April 2006) (2006) Bill of Lading. Available from: http://en.wikipedia.org/wiki/Bill_of_lading (accessed at: 28 April 2006). Xiameter (2006) Incoterms 2000 Descriptions. Available from: xiameter.com/content/bxrules/incoterms.pdf (accessed at: 24 April 2006).

Intention to Leave Among Private Sectors Workers in Malaysia Essay Example for Free

Intention to Leave Among Private Sectors Workers in Malaysia Essay Although, there is no standard framework for understanding the employees turnover process as whole, a wide range of factors have been found to be useful in interpreting employee turnover (Kevin MM, 2004). High turnover rate at any organizations levels constitutes a waste of human resources (Newstorm, 1994). Manager of Human Resource Department need to pay more attention regarding this issues. They need to identify the main sources of employee turnover; is it because of the company’s management or the workers itself. Private sector workers change their job more frequent as compared to government servants. Job nature and working environment plays an important role in influencing employee’s intention to leave. Currently there are numbers of studies looking at the relationship between turnover intention and job satisfaction. However the findings are different between each other’s. So we tend to investigate what actually influence people intention to leave the organization. Instead to identify the relationship between job satisfaction with intention to leave we also investigate is there any relationships between demographic factors (age, year of service and education level) towards intention to leave. The main objective of this study is to examine the factors associated with intention to leave among private sector workers. The primary focus of this study is to identify the major factors related with the intention to leave. The factors may help the Human Resource Department to solve this employer issues by making some changes or improvement in the organization. In other point, this research can be used by others researcher in order to investigate this problem. Human Resource Department also can have the information regarding on what workers want totally. So, HR Department may choose the best strategies or solutions in order to reduce workers turnover rate. 1. 2 Problem Statement In the era of globalization, turnover is a persistent problem in organizations and it is common in every type and size of organization and at every organizational level. Staff turnover is a serious issue especially in the field of human resources management. It is very costly for an organizational and the cost is due to termination, advertising, recruitment, selection, and hiring (Abbasi, Hollman, K. W. , amp; Hayes, R. D. , 2008). It is simply said that the level of job satisfaction of an employee could decline when his or her colleague left the company. This is true because the remaining employees may have to take over the job responsibilities of the previous worker in the case that the management has not find any replacement yet. The workload could be doubled; the stress level might increase thus affecting health conditions and also job performance. It is widely believe that in today’s working environment, job satisfaction has been the main factor to retain employees from leaving an organization. Many research also found that when job satisfaction is achieved by each employees, it could increase the level of job commitment towards task given or in other words; reduce the number of intention to leave among workers. To find out whether it is true that job satisfaction has significant effect on intention to leave among private sector workers, questionnaires has been distributed to ask the respondents how they feel working with the current organization. The elements that we tried to focus on are towards job challenge, supervision, income, and promotion. Besides that we would like to see how demographic factors such as age, year of services and educational level could influence one’s decision to quit a job. 1. 3 Research Questions There are many studies on the relationship between turnover intention and job satisfaction but the results are difference between each other’s. So we tend to investigate what actually influence people intention to leave the organization frequently. The research question for this study has been identified as follows: 1. Do job satisfaction factors have relationship with intention to leave? 2. Do demographic factors (age, year of service and education level) have relationship with intention to leave? 3. Which variables (Job Challenge, Supervision, Income or Promotion) are the strongest factors that might influence intentions to leave? 1. 4 Research Objectives The main objective of this study is to examine the factors associated with intention to leave among private sector workers. Generally this study is intended to measure whether job satisfaction is related to intention to leave. Therefore in order to answer the research question above, the following research objectives were formulated. 1. To identify the relationship between job satisfaction and intention to leave among private sector workers. 2. Do demographic factors (age, years of service and education level have relationships with intention to leave. 3. Which variables strongly related with intention to leave? 1. 5 Significance of Study The primary focus of this study is to identify the major factors related with the intention to leave. The factors may help the Human Resource Department to solve this employer issues by making some changes or improvement of the organization. In other point, this research can be used by others researcher in order to investigate this problem. Human Resource Department also can have the information regarding on what workers want totally. So, HR Department may choose the best strategies or solutions in order to reduce workers turnover rate. 1. 6 Definition of Terms 1. 6. 1 Job Satisfaction According to (Graham, 1982) job satisfaction is a measurement of one’s total feelings and attitudes towards one’s job. Job satisfaction is the main predictor of turnover intention (Milkovich amp; Boudreau, 1997). While (Hoppock, 1935) defined job satisfactions as a combination of psychological, physiological and environmental circumstances. Job satisfaction is attributed not only to one but many factors and varies in its impact on individuals’ satisfaction with life because work varies in importance from individual to individual (Nash, 1985). (Wong, 1989) Who did a research on impact of job satisfaction on intention to change jobs among secondary school teachers in Hong Kong. (Wong, 1989) Find that when the teachers’ have low job satisfaction then they will have low commitment and productivity. So, before the things become worse, Human Resource Manager needs to overcome this situation to prevent company loss. They should alert as one of the major company’s success come from employees. 1. 6. 2 Intention to Leave According to (Noor amp; Maad, 2008) intentions to leave are positively related with actual leaving. Intention can be defines as the most immediate determinants of actual behavior and practical value as one people have actually implemented the behavior to quit (Ajzen amp; Fishbein, 1980). Intention to leave the organization has been studied over several decades which in turn contributed to the findings of the positive and negative aspects of turnover (Mossholder, Bedeian, Norris, Giles, amp; Feild, 1988). Managers and researchers consider turnover as a problem because of costs associated with it (Noor amp; Maad, 2008) and difficulties that organizations face in the recruitment and retention of proficient employees (Villanueva amp; Djurkovic, 2009) and (Igbaria amp; Greenhaus, 1992). CHAPTER 2 LITERATURE REVIEW 2. 0 Introduction Recent research identifies a number of factors that increase the vulnerability of the young, adolescent girls in particular, including orphan hood, migration, forced sexual initiation, and the effects of residence. . 1 Turnover Intention A turnover intention is defined as employees to leave the organization voluntarily without being force by the management. According to (Liu, Liu, J. X. , amp; Hu, J. , 2010), reputation on organization might reduce and damage when their turnover rate is shown upward rate beside that the cost for recruiting a new employee will involve cost to the organization and company expenses also increase. Besides that, cost of employees tu rnover are hard to measure but can be control by organization. In addition, higher rate of turnover will cause the organization lose the high degree of knowledge, skill and abilities. In addition, turnover intention is a problem that needs to be solved by human resources and organization management. The organization need to solve the problem of turnover as soon as possible because it may diminishes the organization knowledge capital and weakens its reputation. The better the person fit the organization will lead to higher satisfaction, the organizational commitment and rate of turnover intention will be lower. 2. 1. 1 Relationship between job satisfaction with intention to leave Different individual will have different job satisfaction of needs in their life. Job satisfaction can be described as to what extent to which people or individuals satisfaction or dissatisfaction in their job. Job satisfaction is a general or global affective reaction that individual hold about their jobs. Job satisfaction among workers can be increase and creates by the organization. Job satisfaction facets may be including co-workers, salary, job condition, supervision, nature of the work and can be benefit that the employee received during their operation. According to research done by (Saari amp; Judge, 2004) shown that dissatisfied employees are more likely to quit their job or be absent compare than satisfaction employees. Job satisfaction will influence the performance of the employees in the organization. Most of the dissatisfaction employees tend to shown withdrawal behavior such as lateness, absenteeism, moving to other department and worst they will turnover or make a decision to retire. In addition, the research suggests that job satisfaction does effect life satisfaction but life satisfaction also effects job satisfaction (Judge amp; Watanabe, 1994). Consistent relationship between job satisfactions with depression and influence the employees to let go the job. This research also concludes that organization had so much control on creating and increasing the job satisfaction among their employees. This is because job satisfaction is only a result of spillover of their life satisfaction but if the company less pay attention on low job satisfaction, the organization can see the effectiveness of job performance of the employees reduce and the lead to absent and quitting the job. Intention to leaving the organization is an emotional state and designated as the degree of likelihood an employee will remain employed with an organization (Currivan, 1999). The research is on intention to leave by employees analyzed that there is a causal relationship between job satisfaction and employee turnover and found an inverse relationship. In addition, a studies by (Joel, 2004) found that they is a relationship between job satisfactions with intention to leave but this is not a strong affect as economic condition reasons. Besides that, job satisfaction is a positive or negative attitude the employee has toward his or job or some specific aspect of the job. It is can be consider as internal state of mind of an individual. If the feeling of job satisfaction is positive or the respond is active, then the member is satisfied and vice versa ( Ying, Ching amp; Rong, 2009). Other research from (Pascal, 2011), shown that Job satisfaction fully mediated the relationship between perceived stressful work and intention to leave the employer. The results highlight the importance of employee job satisfaction in stressful environments. . 1. 2 Relationship between demographic factor with intention to leave In this study, we would like to determine relationship between demographic factors such as year of service, education level, age, and years of services and so on toward intention to leave the job. A research done by (Samad, 2006) founded that age, income and tenure of services by employees had a negative effect on turnover intention by employees. Empirical studies indicate that demographic variables are relevant with turnover intentions (William amp; Hazer, 1986). Age, income and tenure are identified as negatively related to turnover intentions although the effects of employee demographic variables on turnover intentions may differ in different international environment, empirical research in international context including in Malaysia is scanty. Some studies have found no significant relationship between gender and correctional turnover for example (Byrd, 2000). However, (Camp, 1994) found that female federal correctional employees were more likely to quit than were male staffs. This research was done for US employees. Furthermore, research done by (Eric, 2006) found that female employees had higher rate of intention to leave the organization compare than male employees. In contrast, research done by Aaron (1999) found that there is a weak relationship between tenure of service with intention to leave the organization. He found that, longer tenure of services of employees will get respect by others employees and normally known is senior but due to age and condition their intention to leave is low. CHAPTER 3 RESEARCH DESIGN AND METHOD 3. 0 Introduction The purpose of this chapter is to describe the research design and methodology used in this research. We will outline the research framework to provide a better understanding towards how the research is done and how the data is being analyzed. 4. 1 Research Framework and Hypotheses This research looks at the cause and effect of job satisfaction on intention to leave between employees in private organizations. Basically four criteria has been define to be the independent variables in this study; Job Challenge, Supervision, Income and Promotion. The second independent variable that has been concerned is the demographic characteristics which include age, year of services and education level of selected respondents. The dependent variables in this study would be employees’ intention to leave. This can be drawn as per Figure 1 below: INDEPENDENT VARIABLES Job Satisfaction * Job Challenge * Supervision * Income * Promotion * DEPENDENT VARIABLES Intention to Leave Demographic Characteristics * Age * Year of Services * Education Level Figure 1: Research Framework 3. 2 Hypothesis Statement Based on previous study, in order to explain the concept of these research three hypotheses has been outlined to be the antecedent of the statement: H1: There is significant relationship between job satisfaction and intention to leave H2: There is significant relationship between demographic factors and intention to leave H3: There is significant influence of job satisfaction factors to intention to leave H4: There is significant influence of demographic factors to intention to leave 3. 3 Research Design This research is intended to lo look at the relationship between Job Satisfaction and the Intention to leave by private sector workers.

Role of Cognitive Mapping in Health Care Management Decision

Role of Cognitive Mapping in Health Care Management Decision Describe and discuss the role of cognitive mapping in health care management decision making. Description of Cognitive Mapping Cognitive mapping is an operational research technique that consists of creating a graphical representation of a persons (or groups) way of thinking about an issue, and where directionality within the map is assumed to imply perceived causality among the concepts (Eden, 2004). The proposed value of the graphical representation, as argued from the field of political science, is that it makes it easy to for anyone to see how concepts and causal relationships are related, and appreciate the overall structure of all the assertions (Eden 2004 cited Axelrod 1976, p. 676). It is one mechanism of system dynamics simulation modelling that generally came about as a reaction to failure of traditional approaches to capture interactions within complex problems in social systems (Edkins et al. 2007 cited Checkland 1981). It avoids the common research process pitfall of reductionism by allowing multiple conflicting views to be revealed and, providing a comprehensive picture of the participants perspectives but keeping all details to represent beliefs that are most important to stakeholders represented (Duryan, Nikolik, Merode, 2015; Eden Ackermann, 2004). Cognitive mapping was initially introduced as a method for problem analysis. But recognizing its value, it has then found roles in performance measurement, decision making, and strategy formulation. Eden and Ackermann (1991) expounded on the possible uses of this technique in becoming an instrument for developing consensus about shared goals, providing structure to multiple and conflicting aspects of an issue, informing negotiation, and suggesting actions to resolve issues. Use of Cognitive Mapping in Health Care Cognitive mapping is argued to be best for messy situations wherein stakeholders do not understand the problem or interpret them differently, and often do not realize it (Mingers 2008 cited Ackoff 1979a). Healthcare decision making falls into this realm as it has always been complicated by information asymmetry, trade-offs between efficiency and equity, or moral ambiguity that become legitimate sources of uncertainty and debate among stakeholders. In fact, the first uses of cognitive mapping in operational research were in healthcare, education, and defense (Eden Ackermann, 2004). Mingers (2008) described an example in 1997 Manchester, where the UK Health Authority commissioned the Salford Community Trust to develop an integrated approach to childrens services. Mingers argued that while the project seemed straightforward, it turned out to be a messy problem as there was no agreement on the definitions of service specifications, services to be included, direction of the strategy, and how the project should be tackled. There were also many stakeholders involved in the issue (i.e. government, doctors, patient groups, industry) that had very strong opinions about the project. If the group were to make a plan based on epidemiology, practice guidelines, budget constraints and other numerical factors alone, without taking into consideration the stakeholders differing views, the proposed program would likely fail during implementation. Situations like these are common in healthcare decisions given the complexity of issues faced at doctor-patient, organizational, and national-policy level. Mathematical and statistical methods provide a narrow focus on measurable aspects of decision that fails to catch the reasoning, motivations, and interactions relevant to achieving these outcomes. Problem structuring through cognitive mapping provides an opportunity for healthcare decision makers to systematically measure these missing interactions and assess their impact to the goal under assessment (Pidd, 2004). Sachdeva et al (2007) explored the added value of cognitive mapping from traditional approaches in understanding patient flow delays in a Pediatric Intensive Unit (PICU) of a Childrens Hospital in Wisconsin, USA. Hard operations research (OR) results using modelling were persuasive, but became inadequate to result to change given politically sensitive issues that arose. Soft OR using cognitive mapping that was done identified new issues and offered a more holistic and comprehensive understanding of the issues complexity that helped persuade decision makers to act on the recommendations. SODA The most common technique for cognitive mapping is the Strategic Options Development Method (SODA). SODA is an ethnographic method derived from interviews that are intended to represent the participants subjective worlds the theoretical basis of which is explained by personal construct theory (Eden 2004 cited Kelly 1995) wherein people make sense of their world by seeking to manage and control it. SODA uses a formal modelling technique with rules for its development as described by a user guide developed by Eden and Ackerman (Ackermann et al., 1991). The transcripts of the interviews are separated into short distinct phrases (nodes) that eventually get sorted as goals, strategic directions, or potential options. Fidelity in transcription is imperative to represent the participants intentions and to promote ownership of the resulting map created. The concepts are linked (arrows) to determine accurate subordination of concepts, directionality and opposing poles to create the overall structure. While the map is an important output of its own, these can also be subject to further analysis to gain deeper insight, such as: Analysis Map Characteristics Goals Head analysis Nodes with only incoming arrows To identify end goals or effects Density analysis Number of mentions of the concepts To determine potential key issues from the perspectives of the participants that may need further examination Centrality analysis Number of links to the concept, or ratio of arrows to concepts To measure the importance and complexity of the concepts implication chain Hierarchical cluster analysis Number of concepts in chain or arguments linked to option To identify most potent options or valued outcomes to influence on the goals Potency analysis Number of goals each option supports To prioritize options with consequences for the biggest number of key issues Composite tail analysis Ranking of potency analysis To determine the single action that may cause multiple goals to be achieved Source: Summary by Author Healthcare Example of Using SODA A case study by Duryan et al. (2015) on intellectual disability care in Netherlands made use of SODA to determine factors that adversely affect delivery of patient-centered care as evidence for future resource allocation. Following SODA guidelines, the team conducted one-on-one, semi-structured, hour-long interviews with the managers and patient group leaders within one division of a residential care facility. Initially, they were thought to have contrasting goals financial sustainability for the managers and quality of care from resource constraints for the patients. Using the Decision Explorer software, cognitive maps were created and merged to reflect the combined views. Key assumptions were then discussed and verified, and follow-up focus group discussions with different subgroups of the patients (young vs old) and their families were done to refine the ideas represented by the initial group. The merged map was then subject to head, domain, centrality, potency analysis, and comp osite tail analysis. Results showed that group leader freedom to make decisions, flexible shifts, and time spent with patients were the most potent options/solutions, and therefore needed quick action by the managers. According to the researchers, the exercise successfully facilitated critical analysis of the problem and fostered ownership of the proposed solutions by all stakeholders. Seeing the different/ opposing thoughts organized and their end-goals similar also helped reach consensus and manage disagreements. Expansions of SODA While SODA provides solutions to complex strategic processes, it lacks a mechanism to allow for agreement among the strategies to be developed. SODA was developed further into JOURNEY Making (JOintly Understanding Reflecting and NEgotiating strategY) to become a process-oriented and management-science strategy by using the composite map in a workshop setting as a tool to help negotiation and explore policy options that will allow the issue to be intelligently resolved (Mingers, 2008). Another method, the Oval Mapping Technique (OMT), creates a cognitive map but through a highly participative strategy workshops. White et al (2007) used JOURNEY Making to collect and define public values and voices among stakeholders involved in a community hospital project in South London. Intergroup workshops were done in phases to map/graph the issues and options related to the decision. The process resulted to wide acceptance of the recommendations and an official plan enacted by the Department of Health. This is one among many examples of the opportunity to use these newer OR tools in healthcare strategy management planning at both organizations and the national policy arena. Limitations Cognitive mapping provides an opportunity to deal with messy problems in a systematic way, but general acceptance of it as a method is still lacking. Mingers (2008) explains that especially in the United States, it is viewed as a soft OR method not regarded for publication in top journals nor teaching in courses among top schools. The concerns on subjectivity of results remain valid that even though the process is systematic and rigorous, they are still variable and dependent on both study design and recruitment. The cognitive maps developed will depend largely on the choice of participants, their active participation, their personal motivations, and the assumption that they are adequately informed of the problem. And the probability of one person skewing the result is high given the small sample (i.e. 4-10 people) used for these activities. The method also assumes adequate facilitation by the research team to determine the key nodes and domains, which may not always be the case. Also, while cognitive mapping provides a snapshot of the decision making, it does not promote understanding over time periods and cannot be used to derive numerical assessments of its impact (Pidd, 2004). Cross-validation or triangulation using many models of the same issue may be done to increase its validity (Abernethy et al, 2005). Combination of soft and hard methodologies is believed to increase acceptance and sustain organization change especially in healthcare settings (Sachdeva et al., 2007). And, it should always be used in conjunction with other methods for research data gathering, monitoring, performance measurement, or decision support. Lastly, for cognitive mapping to be useful in decision support, it requires the decision makers to understand the method/process, recognize the value of the issues at the front line, take the results seriously, and act on the recommendations. It is therefore crucial for any research team using this method to help the decision makers appreciate the approach and engage with the recommendations. Reference Abernethy, M. A., Horne, M., Lillis, A. M., Malina, M. A., Selto, F. H. (2005). A multi-method approach to building causal performance maps from expert knowledge. Management Accounting Research, 16(2), 135-155. https://doi.org/10.1016/j.mar.2005.03.003 Ackermann, F. ., Cropper, S. A., Eden, C. L. (1991). Cognitive Mapping for Community Operational Research-A Users Guide. (E. Munford, A., Bailey, T., Ed.), Operational research tutorial papers. Duryan, M., Nikolik, D., Merode, G. Van. (2015). 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Centerbury. https://doi.org/10.1080/00369220601100075 Pidd, M. (2004). Systems Modelling Theory and Practice. Systems Modelling Theory and Practice. Retrieved from http://www.untag-smd.ac.id/files/Perpustakaan_Digital_1/DECISION MAKING Systems modelling, theory and practice.pdf#page=16 Sachdeva, R., Williams, T., Quigley, J. (2007). Mixing Methodologies to Enhance the Implementation of Healthcare Operational Research. The Journal of the Operational Research Society, 58(2), 159-167. https://doi.org/10.2307/4622680 White, L., Bourne, H. (2007). Voices and values: Linking values with participation in OR/MS in public policy making. Omega, 35(5), 588-603. https://doi.org/10.1016/j.omega.2005.11.002